Shipping Policy

Shipping charges for your order will be calculated and displayed at checkout. 

Shipping rates and times are quoted by USPS.

It is the customers responsibility to make sure the address information provided is accurate, including city, state and zip code to prevent any error or delays in shipping.  Customers shipping address cannot be changed once the order has been shipped out.  It is the customers responsibility to review their shipping information before order submission.  Failure to provide accurate shipping information may result in a delay and additional shipping costs.

ADULT SIGNATURE ON DELIVERY REQUIRED FOR ALL SHIPMENTS

WE OFFER FREE SHIPPING IN THE USA FOR ORDERS OVER $100.00 (EXCLUDES DISCOUNTS, TAXES AND SHIPPING)

ORDER PROCESSING TIME

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

INTERNATIONAL ORDERS

GOAT GROUP LLC. IS NOT LIABLE FOR ANY SHIPMENTS THAT ARE HELD OR SEIZED BY THE CUSTOMS OF YOUR COUNTRY. SEVERAL COUNTRIES DO NOT ALLOW NICOTINE TO BE IMPORTED. WE WILL NOT REFUND ANY ORDERS DUE TO SHIPMENTS NOT ARRIVING AS IT IS
YOUR RESPONSIBILITY TO UNDERSTAND THE LAW OF YOUR OWN COUNTRY.

Returns Policy

We offer returns or exchanges within 7 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method. 

If your package has failed the delivery, you MUST WAIT UNTIL WE RECIEVE YOUR ITEM TO RECIEVE A REFUND

To be eligible for a return, your item must be unusable or defected.

To complete your return, we require a receipt or proof of purchase. 

Refunds (if applicable) 
Once your return request is received and inspected, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at goatgroup.us@hqdtechusa.com

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at goatgroup.us@gmail.com and send your item to: 

International Shipments

We are responsible to fulfill and ship your order timely and faithfully in accordance with our terms and policies. However, once package is handed to couriers, we are not responsible for delays, lost items or returns except once they are received back. Further, we are not liable for replacing products that get held by customs of customers' respective countries for whichever reason. 

 
Shipping 
To return your product, you should mail your product to: 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Delayed Shipments

We are responsible to fulfill and ship your order timely and faithfully. However, once packages are handed to couriers, we are not responsible for delays, lost items or returns except once they are received back. Shipping times displayed at checkout are an estimate. Therefore, We will not be issuing shipping refunds for delayed shipments.